Websites and software for Kosovo

Review one complete handover before expanding the scope.

A real request, approval or document exchange helps us choose the first outcome and how to check it.

Understand and agree

Identify users, languages, existing tools and recurring delays. Agree scope, reviewers, dates, access, provider dependencies and a recovery approach.

Build and inspect

Review manageable releases with appropriate language reviewers. Test permissions, mobile and keyboard use, repeated actions, interruptions and unavailable providers. Compare customer messages with the records staff receive.

Release and hand over

Check important journeys after publication. Explain code, accounts, settings, deployment, recovery, known limits and support. Name the people maintaining content and approving changes. See responsibilities and preparation.